FAQs


HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?

After placing your order you will immediately receive a payment confirmation email. After this there is a processing period (2-5 days). When the product is shipped, you will receive a shipping confirmation email. It will usually take 2-3 weeks from the date of shipping for your order to arrive worldwide, but please allow up to 3-5 weeks due to high demand.

During the Lunar New Years break that our warehouse has, there will be delays expected from February 11th - 23rd. 

HOW CAN I TRACK MY ORDER?

We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.

WHY DIDN'T MY ORDER COME IN ONE PACKAGE?

We ship your orders from various international warehouses (US, Canada, Malaysia Singapore and China). Our stock is spread out over multiple fulfilment centres in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
HOW DOES SHIPPING WORK?
Onion Fox partners with global merchants in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc.
Because we ship directly from our partners in these countries, your item may take 3-5 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking)  :)
We offer international shipping options too - no matter where you are, you can buy from us!
 
THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?
If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process.

 

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email via this form and we'll get back to you as soon as we can.